| apr_may2026 | 7–8 | Embarcadero Navigation (106) | Complaint: restroom drug use/sales, threats, fumes and alleged inadequate intervention; additional concerns about outsiders and drug offers. | Operator denies condoning drug use/sales and unauthorized entry. Describes regular checks, warnings, possible denial of service and roster verification. |
| jul2025 | 2–3 | Embarcadero Navigation Center (03) | Complaint: open heroin/crack use in bathrooms/showers, people passed out, sanitation and nighttime disruption. | Operator disputes the characterization, describes write-ups and addiction supports, and says a single drug-use episode does not automatically lead to exit. |
| sep2024 | 2–3 | Bayview Navigation Center, Client 1 | Complaint: meth/fentanyl use, alleged dealing and an ambulance trip after alleged unknowing fentanyl exposure. | Operator describes frequent checks, warnings, case-manager follow-up and referrals to nursing; the narrative does not independently verify the substance exposure. |
| sep2024 | 3–4 | Division Circle, Client 1 | Complaint: nighttime bathroom drug use and sanitation problems. | Operator describes wellness/security checks and scheduled cleaning. |
| may2024 | 3 | Ansonia Hotel, Client 1 | Complaint includes staff allegedly under the influence, selling drugs and sexual contact with clients. | Operator says staffing increased and misconduct concerns were addressed through discipline up to termination. This broad response does not separately establish each alleged act. |
| may2024 | 5 | Central Waterfront Navigation Center, Client 1 | Shelter response to a complaint about doors explicitly describes drug use in the restroom. | Operator explains bathroom doors remain open for safety. This is an operator statement, not solely a client allegation. |
| may2024 | 9 | Embarcadero Navigation Center, Client 1 | Complaint: drug use and semi-conscious guests in bathrooms interfere with access. | Operator describes cleaning and assistance for affected guests, while acknowledging limits on mitigating some challenges. |
| feb2024 | 5 | MSC-South, Client 2 | Operator response acknowledges a history of restroom drug use and overdosing. | Describes regular wellness checks and discussion with supervisors about client treatment and access. |
| feb2024 | 6 | Embarcadero Navigation Center, Client 1 | Complaint includes meth smoking in bathrooms, grievances and safety concerns. | Response discusses resident conflict and limited availability of beds for transfers; no separate finding establishing drug use appears in this passage. |
| mar2025 | 4 | Sanctuary (74), Client 1 | Complaint characterizes the site as unsafe and poorly supervised and uses a drug-house description. | Operator says concerns are taken seriously and staff must conduct continual rounds to keep the shelter safe and free of drug use. Broad characterization, not a verified drug incident. |
| mar_apr2023 | 1–2 | Central Waterfront, Client 1 | Complaint links alleged meth smoke exposure and threats to a contested dorm assignment and potential departure. | Operator says neither staff nor security found drug use during the cited checks; reports no corroboration of the alleged weapon threat. Report contains inconsistent year references, so preserve dates as written. |
| mar_apr2023 | 3–4 | Taimon Booten, Client 1 | Complaint alleges sleeping staff, threats and staff being under the influence. | Operator reports investigation, planned cameras and training on harm reduction, boundaries and denial-of-service procedures. |
| feb2026 | 1 | Bayview Nav (80) | During a disputed physical altercation, operator characterizes the guest as appearing intoxicated. | This is an operator allegation about appearance, not a toxicology result or identification of a particular drug. |
| aug2025 | 8 | ECS Sanctuary (23) | Complaint alleges discriminatory entry searches and staff mistreatment. | Provider denies discrimination, describes entry screening and states that drug and alcohol use is prohibited within this harm reduction facility. This is a policy statement, not confirmation of drug use in this particular encounter. |
| oct2025 | 3 | Sanctuary, Client 3 (46) | Complaint alleges an intoxicated upper-bunk resident urinated onto a lower bed and staff failed to act. | Provider disputes the account, says the accused resident occupied the lower bunk and denies such a history. Substance and intoxication are not independently established. |
| jul2026 | 11 | MSC-South (10) | Client acknowledges intoxication and alleges repeated staff blows to his arm; says he called 911 and police photographed injuries. | Provider describes a tap to check responsiveness followed by a threat against staff. Report states denial of service was upheld at arbitration. No independent police report or CAD match was obtained. |